Leadership and Organizational Behavior - 3084 Words

Leadership and Organizational Behavior Course Project Ronette C Rudder-Carter – 10415 SW 85th CT, Ocala, FL 34481 Rbb589@hotmail.com / (347) 564-0074 GM591 ON Leadership and Organizational Behavior Professor Robert Salitore 4/17/11 DaCosta Mannings Inc, is one of a retail environment and I am the customer service manager for the entire operation which has five locations throughout the island. I have chosen this organization because when I was hired, they did not have a formal plan in place to enhance and effectively run a customer service department. Throughout the years they have had tremendous issues with the customer service at the various locations and it had resulted in downward sales†¦show more content†¦Additionally, a crisis not only brings a great deal of attention, it also generates a great deal of emotional involvement on the part of those associated with the organization, particularly if the crisis threatens the organizations survival. This increases the potential for either reinforcing the existing culture, or leading to a change in the culture. Such a crisis can provide an opportunity for a leader to influence the organizations culture in either a positive or a negative way. How can the communication aspect between employer and employee be improved? Communication is what the employees need from their employers. Employees look for organizations where communication and process are transparent. [1]The model below shows the flow of communication in a systematic format. [pic] As defined by the above representational model, there are 3 categories of employees: A: Who will leave their current employer in 3 years of their employment? B: Who have a probability of leaving their current employer in next 3 years? C: Who will stay with their current employer in the next 3 years? Category A: These are the employees who lack communication with their employers. Category C: These are the employees who have proper, well-structured communication with their employers. Communication is also the way to win the employees trust in the organization. Employees trust the employers who are friendly and open to them. ThisShow MoreRelatedOrganizational Behavior, Leadership, And Leadership1321 Words   |  6 Pages In any organization, it’s extremely important for the people in leadership roles to possess a strong leadership role. According to the text Organizational Behavior, â€Å"leadership is the process of developing ideas and a vision, living by values that support those ideas and that vision, and influencing others to embrace them in their own behaviors, and making hard decisions about humans and other resources† (Hellriegel Slocum, 2011). Regardless of what type of leader an individual is, their mainRead MoreLeadership and Organizational Behavior1368 Words   |  6 PagesNever doubt that a small group of thoughtful committed people can change the world. 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